Help & contact

Planet Racer support

Questions, a race that went wrong, or a problem with your game? Get in touch.

Driving controls

Open Settings to choose your throttle and steering controls. Gas drives the car; Nitro adds boost. Use the rotation buttons or Tilt steering to control your car in the air. Settings includes driving help and lets you adjust tilt sensitivity and calibration.

Saved careers

Use Load Game to continue an existing career. Careers and local best scores are stored on your device. Deleting a career removes that career’s progress. If a save seems missing, contact support before deleting or reinstalling the app: removing the app can remove its local data.

Nearby multiplayer

Nearby play uses local discovery and a direct connection between players. Keep the devices nearby and try the same Wi-Fi network. Open Host or Join and allow Local Network access when prompted. If access was denied, check iOS Settings → Privacy & Security → Local Network. The host approves who joins. Keep both games open during a race.

Planet unlock & restore

The first two planets are free. The remaining planets use a one-time unlock when available from the App Store. If you have already purchased it, use Restore Purchases in the planet-unlock screen with the same Apple Account. Career progression and travel requirements still apply after unlocking.

If the store is unavailable or the unlock does not appear, check your connection and contact support with the error message. Purchase availability can differ in test builds. Apple handles payment and refunds; see Apple’s refund instructions.

Privacy questions

Read our privacy policy or email the address above with any privacy or deletion request.